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§ 1. GENERAL PROVISIONS

  1. These Terms and Conditions define the basic principles of service provision and the terms of concluding sales agreements applicable in the online store rtp-radom.eu, operated by Radomskie Tekstylia Przemysłowe Sp. z o.o. with its registered office in Radom, ul. Chorzowska 17, 26-600 Radom, tel.: +48 48 344 33 97, Tax ID: 7962640120, REGON: 292888128, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000221898
  2. These Terms and Conditions are addressed to consumers and entrepreneurs using the online store rtp-radom.eu.
  3. The Service Provider, as defined in these Terms and Conditions, is the personal data controller.
  4. Providing personal data in the Online Store is voluntary but necessary to fulfill orders.
  5. Every store user has the right to access, update, and correct their personal data.

§ 2. DEFINITIONS

The following terms are used in these Terms and Conditions:

  1. REGISTRATION FORM – a form in the IT system, the completion and submission of which to the Service Provider leads to the conclusion of a free agreement for maintaining a user account.
  2. ORDER FORM – a document (including in electronic form) confirming acceptance of an order for fulfillment, specifying order parameters such as quantity and type of goods ordered, payment method, shipping, customer details, and delivery address. This document serves as the basis for order fulfillment.
  3. SELLER/SERVICE PROVIDER – Radomskie Tekstylia Przemysłowe Sp. z o.o. with its registered office in Radom, ul. Chorzowska 17, 26-600 Radom, tel.: +48 48 344 33 97, Tax ID: 7962640120, REGON: 292888128, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000221898.
  4. CUSTOMER/USER – a natural person with full legal capacity, a legal person, or an organizational unit with legal capacity that uses or intends to use an Electronic Service.
  5. BUSINESS DAYS – days from Monday to Friday, excluding statutory holidays.
  6. TERMS AND CONDITIONS – this document defining the rules applicable in the online store rtp-radom.eu.
  7. USER ACCOUNT – resources and permissions in the online store system assigned to a given user.
  8. COURIER COMPANY – an entity providing transport and delivery services as part of its business activity.
  9. SALES AGREEMENT – a sales agreement within the meaning of the Civil Code, concluded when the BUYER accepts the Terms and Conditions and confirms the order details by clicking the link sent in the order confirmation.
  10. PAYMENT DEADLINE – the deadline by which the order amount paid by the Customer must be received in the Seller’s account.
  11. CIVIL CODE – the Act of April 23, 1964 (Journal of Laws 1964 No. 16, item 93 as amended).
  12. NEWSLETTER – a form of transmitting commercial information to the customer electronically, after consent to receive such content has been given.
  13. PRODUCT/GOODS – physical goods, movable items, specified by type, available in the Online Store rtp-radom.eu, including in particular non-prefabricated goods adapted to individual needs.
  14. ONLINE STORE – a store operated at rtp-radom.eu by Radomskie Tekstylia Przemysłowe Sp. z o.o., Tax ID: 7962640120, ul. Chorzowska 17, 26-600 Radom, enabling the purchase of products via the Internet.
  15. ONLINE SERVICE – services provided electronically via a telecommunications network, including the Internet.
  16. SERVICE RECIPIENT – a natural person, legal person, or organizational unit without legal personality using a service provided electronically.
  17. LEGAL BASIS – provisions of the Civil Code regulating the principles of proper customer service by the Seller.
  18. ORDER – a declaration of intent by the Customer expressing consent to fulfill the order in the order form within the meaning of Article 60 of the Civil Code, constituting the basis for concluding a Sales Agreement.
  19. ELECTRONIC SERVICES – operations related to handling online payments carried out by platforms such as Przelewy24 or PayU.

§ 3. LEGAL BASIS

  1. Act of April 23, 1964 – Civil Code (Journal of Laws 1964 No. 16, item 93 as amended).
  2. Act of May 30, 2014 on consumer rights (Journal of Laws 2014 item 827).
  3. Act on the provision of electronic services of July 18, 2002 (Journal of Laws 2002 No. 144, item 1204 as amended).

§ 4. SERVICES IN THE RTP-RADOM STORE

  1. The online store offers the following services: Registration Form, Order Form, User Account, Newsletter.
  2. The online payment operator is: Przelewy24
  3. The user account service is provided free of charge, and its provision begins after registration is completed (i.e., after all required fields of the registration form have been filled in).
  4. The Order Form enables the conclusion of a Sales Agreement.
  5. Detailed rules for using the Newsletter service are set out in the Privacy Policy.

§ 5. CONTACT WITH THE SELLER

  1. Possible forms of contact with the Seller are:
  • e-mail, by sending a message to: info@rtp-radom.eu,
  • traditional mail, to the address Radomskie Tekstylia Przemysłowe sp. z o.o., ul. Chorzowska 17, 26-600 Radom, Poland,
  • telephone, at: +48 48 344 33 97, on business days between 7:00 AM and 3:00 PM.

§ 6. ORDER FULFILLMENT PROCESS AND PAYMENT METHODS AND DEADLINES FOR GOODS

  1. A sales agreement may be concluded by the Customer making a clear declaration of intent to purchase products offered by the Seller, specifying the quantity and specification of the goods ordered and the preferred payment method, using the contact details provided in § 5.
  2. The Customer may also make a declaration of intent to purchase via the IT system, i.e., directly on the Seller’s website.
  3. The sales agreement is concluded when the order is confirmed by the Seller on the website. From that moment, the parties are bound by mutual obligations specified in § 8 and § 9. Order confirmation means conclusion of the sales agreement.
  4. The price stated on the website does not constitute an offer within the meaning of Article 66 of the Civil Code, but only an invitation to make offers in accordance with Article 71 of the Civil Code.
  5. All prices stated on the website are gross prices expressed in Polish zloty.
  6. Accepted forms of payment are: a. Bank transfer, b. Card payment, c. Blik payment, d. Payment via online payment operator (PayU/Przelewy24), cash (for personal collection) or cash on delivery.
  7. Payment for the order should be made within 3 business days of placing the order. Failure to meet this obligation results in automatic cancellation of the order.
  8. When choosing payment via an online payment operator, an additional service fee may be added to the purchase amount.
  9. The Seller may post information on the website about the estimated shipping time, e.g., 48 hours from acceptance of the order for fulfillment. This time is given taking into account the time required to complete all ordered products. The Seller reserves the right that the stated fulfillment time is estimated and exceeding it does not entitle the Customer to withdraw from the agreement.
  10. When ordering different products, the shipping time of the longest of the ordered goods should be taken into account.
  11. The Seller is not responsible for delays caused by problems on the part of electronic payment operators.
  12. When choosing payment via electronic payment operators, the terms and conditions and general terms of those operators apply.
  13. The Customer consents to the issuance of invoices electronically. This consent may be withdrawn at any time.
  14. The Seller reserves the right to cancel an order in the event of providing false information, lack of payment, or other circumstances resulting from the Customer’s fault.
  15. In the case of ordering products with different fulfillment times, delivery will take place according to the longest anticipated time. These times are subject to change.
  16. If, after the conclusion of the agreement, changes occur that affect the price of the goods or service (e.g., increase in customs duties, taxes), the Seller may change the price, even if this was not provided for in the agreement.
  17. The maximum product shipping fulfillment time is 3 business days.

§ 7. PRINCIPLES OF CONCLUDING AGREEMENTS

  1. The Seller ensures that the products offered are its property and are not encumbered with legal defects.
  2. The sales agreement is concluded when an order is placed using the Order Form or another equivalent form provided for in the Terms and Conditions.
  3. The Seller declares that the product is in stock, and in the event of its absence, will immediately place an order with the manufacturer. Lack of goods in stock does not give the Customer the right to withdraw from the agreement.
  4. A Customer who is a consumer, in accordance with the provisions of the Civil Code, may exercise the right to withdraw from an agreement concluded outside the business premises on the terms specified in the Act of May 30, 2014 – Consumer Rights.
  5. The Customer may withdraw from the agreement by submitting an appropriate declaration.
  6. The right to withdraw from the agreement is available to the Customer provided that the returned goods are in undamaged condition. If the goods show signs of use, the Seller has the right to reduce the refunded amount.
  7. The goods must be returned in a condition allowing for resale, in original packaging and protected with protective film. If these requirements are not met, the Seller may refuse to accept the return or reduce the refund amount.
  8. The Customer has the right to a refund of delivery costs in an amount corresponding to the cheapest available shipping option offered by the Seller at the time of placing the order.
  9. The right to withdraw from the agreement does not apply to products made to special order, adapted to the individual needs of the Customer.
  10. Products such as bags and covers, which are prepared to the Customer’s individual order, are not subject to return due to their personalization.
  11. The Customer is obliged to provide the correct delivery address when placing an order. Changing the address after the goods have been handed over to the courier company may involve additional costs.
  12. Orders placed for different products with different fulfillment times are shipped after the entire order is completed, i.e., according to the longest time among the ordered products.
  13. The right to withdraw from a distance contract does not apply to consumers in the case of products made to special order or adapted to their individual needs.

§ 8. SELLER’S OBLIGATIONS

  1. The Seller guarantees that the products offered are free from physical and legal defects.
  2. Delivery of the goods takes place when they are handed over to the carrier, and from that moment responsibility for damage or loss of the goods rests with the Customer.
  3. The Seller undertakes to provide the user manual attached by the manufacturer and to provide additional information about the product if necessary.
  4. The Seller does not accept return shipments sent cash on delivery. Returns accepted by the Seller, relating to complaints, are carried out at the Customer’s expense, after prior arrangement of details by e-mail.

§ 9. DELIVERY CONDITIONS

  1. Purchased products are delivered via courier company.
  2. Delivery costs may not be included in the product price visible on the website, and the final amount will be provided later in the order fulfillment process.
  3. The delivery service includes delivery of the goods to the specified address.
  4. The Seller’s liability for damage to goods during transport is regulated by Articles 556-576 of the Civil Code. In the event of damage to the shipment, the Customer should prepare a damage report with the courier and immediately inform the Seller.
  5. If the complaint is accepted and the carrier pays compensation, the Customer has the right to exchange the damaged goods for new ones.

§ 10. PRODUCT COMPLAINTS

  1. Legal Basis
    The legal basis for handling complaints is the warranty for physical or legal defects of the goods, regulated in the Civil Code. The Seller is responsible for a physical defect of the goods if it was found before the expiry of two years from the date of delivery of the item to the buyer.
  2. Filing a Complaint
    A complaint may be filed in writing (registered letter or e-mail). For efficient handling of the complaint, the Customer should provide the complained goods together with proof of purchase (e.g., receipt, invoice, payment confirmation, bank statement) and a written statement containing:
  • Customer contact details.
  • Detailed description of the defect.
  • Date of its discovery.
  • Customer’s request (repair, replacement of goods with new ones, price reduction, and in the case of a material defect – withdrawal from the agreement and refund).

3. Complaint Handling
The Seller will respond to the Customer’s request within 14 calendar days from the date of its receipt. Failure to respond within this period means that the complaint is considered justified. The Customer will be informed about the method of handling the complaint via the method indicated in the notification (e.g., e-mail, letter).

4. Costs
If the complaint is accepted as justified, the costs of delivering the defective goods to the Seller and the costs of returning the repaired/replaced goods to the Customer are borne by the Seller.

§ 11. CUSTOMER’S OBLIGATIONS

  1. The Customer is obliged to pay the full amount including the product price and delivery costs.
  2. All actions taken during order fulfillment, as well as after its completion, on behalf of a legal person, require appropriate authorization to represent that person.
  3. If damage to goods is noticed during delivery, the customer should verify the condition of the shipment in the presence of the courier and report any damage in accordance with the carrier’s procedures; otherwise, a complaint regarding transport damage may not be accepted.
  4. The Customer is obliged to use the goods in accordance with their intended purpose and in accordance with the manufacturer’s and Seller’s recommendations.
  5. Any noticed defects or discrepancies between the goods and the order should be reported to the Seller immediately.

§ 12. LIABILITY OF THE PARTIES

  1. The Seller is not responsible for delays resulting from the carrier’s fault, and all claims in this regard are excluded.
  2. The Seller is not responsible for delays caused by force majeure, such as fire, epidemic, flood, state of emergency, strikes, armed conflicts, or other unforeseeable events.
  3. The Customer is responsible for improper use of the goods, in particular for self-modifications, improper assembly, or other actions contrary to the user manual. In such cases, the Seller’s liability is excluded.
  4. The Seller provides a 12-month warranty on products purchased in the store, covering manufacturing defects and damage caused by the manufacturer’s fault.

§ 13. PERSONAL DATA PROTECTION

  1. The personal data controller of Customers of the RTP-RADOM.EU online store is Radomskie Tekstylia Przemysłowe with its registered office in Radom, ul. Chorzowska 17, tel.: +48 48 344 33 97, Tax ID: 7962640120, REGON: 292888128, entered in the Register of Entrepreneurs of the National Court Register under KRS number: 0000221898.
  2. Contact regarding personal data protection matters is possible at the e-mail address: info@rtp-radom.eu.
  3. User data is processed with their consent for the purpose of fulfilling orders.
  4. In the case of Customers who have chosen courier delivery, personal data will be transferred to the selected carrier for the purpose of delivery.
  5. For Customers choosing electronic or card payment, personal data will be transferred to the company handling electronic payments on the website rtp-radom.eu.
  6. The Customer has the right to access their data, correct it, delete it, restrict processing, and transfer it.
  7. All requests regarding personal data may be submitted by e-mail to: info@rtp-radom.eu or in writing to the Seller’s registered office: Radomskie Tekstylia Przemysłowe sp. z o.o., ul. Chorzowska 17, 26-600 Radom.
  8. Providing personal data by the Customer in the Registration Form or Order Form is voluntary; however, its absence makes it impossible to fulfill the order.

§ 14. OUT-OF-COURT DISPUTE RESOLUTION METHODS

  1. The Seller informs that it is possible to resolve disputes between the Seller and the Customer (ODR) out of court, concerning, among other things, the provisions of the Terms and Conditions or the concluded Sales Agreement.
  2. Out-of-court dispute resolution may take place, among others, via the following websites:

§ 15. PROVISIONS CONCERNING ENTREPRENEURS

  1. The Seller informs that in the case of concluding a Sales Agreement with entrepreneurs within the meaning of the Civil Code who make purchases for purposes related to their business activity, they are not entitled to consumer rights.
  2. Warranty for physical defects between the Seller and entrepreneurs is excluded.
  3. An entrepreneur has the right to withdraw from a distance contract or a contract concluded outside business premises within 14 days of receiving the goods, in accordance with the Consumer Rights Act.
  4. In the event of payment delays, the provisions of the Act on Counteracting Excessive Delays in Commercial Transactions apply.

§ 16. FINAL PROVISIONS

  1. The content of the Terms and Conditions, together with the date of its publication, is available on the store’s website rtp-radom.eu.
  2. In matters not regulated by these Terms and Conditions, the provisions of Polish law apply. In the event of a conflict between the provisions of the Terms and Conditions and applicable regulations, the generally applicable regulations take precedence.
  3. For the interpretation of contractual provisions and product specifications, the Polish language is the binding language.
  4. Each order placed in the store constitutes a separate sales agreement and requires separate acceptance of the Terms and Conditions.
  5. Disputes arising from agreements concluded on the basis of these Terms and Conditions are subject to the jurisdiction of Polish courts and will be resolved on the basis of Polish law.
  6. Agreements concluded on the basis of these Terms and Conditions are drawn up in Polish.